Communication, Conflict, and Difficult Conversations
This six-part educational video series is designed in particular for those who have been in a rural health leadership role for two years or less, but it is also relevant to leaders who have been in their roles for longer or who may be training or mentoring new leaders. The series may also serve as a valuable resource for those who may be transitioning to a leadership role within the next year.
Description and Topics Covered
In this module, we’re going to dig into some things that are hard for many of us: Communication, conflict, and difficult conversations. We’ll look at what it means to be a collaborative communicator and share tips for becoming a better listener, keeping conflict constructive, and having difficult conversations.
Adapting communication to the audience
The value of constructive conflict
Keeping conflict constructive
Leading difficult conversations
Reflection and Discussion Questions
How good of a listener are you? When is listening most challenging for you – and what might you do to overcome this challenge?
Who would you like to build a more collaborative relationship with? How might you communicate with them in ways that build trust and mutual understanding?
What one thing related to conflict would you like to get better at? Would you like to get more comfortable with it? Soften your approach? How might you make this happen? (Hint: See some of the suggested activities below!)
Identify an upcoming conversation where you’d like to practice your active listening skills. Let the other person know that you’re working on these skills, and ask them for feedback afterward.
Take the Conflict Styles Self-Assessment and answer the reflection questions above.
Use the Difficult Conversation Planning Tool to plan a challenging conversation. Then carry it out!
Talk to a trusted colleague about their approach to conflict and difficult conversations. How do they approach these types of interactions?
This [27 minute] session lays the groundwork for the series, discussing the broader context of how technology can support the shift to value-based care with an emphasis on improving the health of the population.
Boosting access to telehealth technology, investing in efforts to address health disparities and reforming payment structures to reward outcomes — those are just a few of the recommended ways to improve health care in rural Minnesota.
Learn how an understanding of physician and leadership differences can increase the likelihood of trusting relationships and shared visions with specific administrative strategies for meaningful physician engagement.
In this module, we’ll explore what it means to engage your team and share some strategies for strengthening engagement by developing your team’s knowledge and skills, making collaborative decisions, and building a strong team identity.
In this module, we’re going to dive into the topic of change. We’ll talk about common experiences that people have through the course of change. We’ll talk about specific things you can do as a leader of change to smooth the process and help others through the transition – and help yourself as well.