Resources

This project helped to provide assistance with evaluating clinical processes that impact the revenue cycle, prioritize needs, develop action plans based on the identified needs and implement a plan to improve clinical processes and thus the revenue cycle.

MCH shares their RHPI project's outcomes and future direction.

MBC shares outcomes and next steps from their RHPI Strategic Planning and Benchmarking project .

View a list of resources related to electronic clinical quality measure (eCQM) reporting that is intended to aid CAHs seeking to meet the reporting requirements for the Promoting Interoperability Program, formerly the Medicare EHR Incentive Program. This list will be regularly updated to reflect new resources as they become available.

This video provides board of directors, leaders, and physicians a basis to understand what a corporate compliance program is and why the seven elements are important to include in a hospital’s corporate compliance program.

This video discusses the importance of board engagement in the physician-driven activities within its organization and provides practical approaches and methods for engagement with management (and physicians). Board members and senior leaders will gain a better understanding of How physicians can drive strategy, How to govern the risk associated with physician contracts, and The importance of ‘leaning-in’ on the numbers related to provider arrangements.

In this module, we’re going to take a broad look at your health care organization and help you think about how you and your team contribute to its long-term success. We’ll also explore the ways you impact culture and relationships through your daily interactions with others. 

In this module, we’re going to explore ways that you can work to influence the behavior of those on your team. We’ll share best practices for communicating expectations, giving and receiving feedback, and recognizing others.

In this module, we’re going to dig into some things that are hard for many of us: Communication, conflict, and difficult conversations. We’ll look at what it means to be a collaborative communicator and share tips for becoming a better listener, keeping conflict constructive, and having difficult conversations.

In this module, we’re going to dive into the topic of change. We’ll talk about common experiences that people have through the course of change. We’ll talk about specific things you can do as a leader of change to smooth the process and help others through the transition – and help yourself as well.

In this module, we’ll explore what it means to engage your team and share some strategies for strengthening engagement by developing your team’s knowledge and skills, making collaborative decisions, and building a strong team identity.

Outlines a compilation of states' criteria for designation as a necessary provider. Describes how each state has addressed local considerations or unique requirements.

This document outlines four performance management tools: Balanced Scorecard, Baldrige, Lean and Studer. These tools have been identified as effective methods for managing performance improvement with small rural hospitals.

HIT networks can use this tool to assess organizational strengths and weaknesses and identify areas needing attention.

These samples from an HIT network can serve as reference documents for networks interested in incorporating the Balanced Scorecard into their strategic and evaluation planning efforts.

This document summarizes the consensus of a discussion with CAH financial leaders and experts about the most important performance indicators, the CAH financial distress model from the FMT, CAH interventions for optimizing financial performance and the evolving health care system.

This guide to Direct connectivity standards is designed to assist health care providers in understanding and implementing health information exchange using Direct protocols. It includes descriptions of technologies used, a glossary of terms and recommendations on implementing Direct.

Determining whether your practice is ready to build or join a HIE can be a challenge. This guide provides some basic information for providers to consider while evaluating options for HIE.

With the changes and transitions in today’s health care environment, it's an important time for rural health care leaders to engage stakeholders in collaborative efforts. This presentation suggests two key ways to enable people to take on new behaviors and offers specific ways to help leaders succeed in truly engaging stakeholders.

View a list of key resources curated by the Technical Assistance and Services Center (TASC) for use by state Flex Programs to support incorporation of performance management into program operations, feeding into program improvement and evaluation