These resources focus on quality improvement related to the patient experience, including the current core Medicare Beneficiary Quality Improvement Project (MBQIP) measures under this domain.
For more information about the reporting requirements for these measures, see Data Reporting and Use.
Resources
These documents share improvement strategies and effective best practices for each component of HCAHPS collected from high-performing critical access hospitals (CAH) across the U.S. during focus group interviews conducted in late 2016. An update based on input collected during an HCAHPS Best Practice Summit convened in August 2022 includes strategies that high-performing CAHs employed to maintain the best possible health care experience for patients despite the coronavirus pandemic.
This educational program encourages patients and families to ask three specific questions of their health care providers to better understand their health conditions and what they need to do to stay healthy.
This Agency for Healthcare Research and Quality (AHRQ) brochure gives patients tips to use before, during, and after a medical appointment to get the best possible care.
This guide describes how the HCAHPS data should be used in context with other information about organizational performance. It highlights cultural elements necessary to build a firm foundation for HCAHPS success. Once these foundational elements have been considered, the guide outlines a five-step approach to using HCAHPS effectively to improve the patient experience, quality, and safety.
Intentional hourly rounding is a practice used by nursing and care teams. Rounds on patients are conducted hourly with the goal of improving patient care, safety, and experience. This literature review discusses available evidence regarding the effects of hourly rounding on clinical outcomes in inpatient settings.
This guide is a collaboration with the American Society for Healthcare Engineering (ASHE), explores ways hospital and health system leaders can use the physical environment to improve the patient experience. The guide describes a “people, process, place” model that will help hospital and health system leaders identify people-centered ways to improve the patient experience of care.
In these short videos, patients talk about how simple questions can help them take better care of themselves, feel better and get the right care at the right time. Doctors and nurses talk about how patient's questions help them take better care of patients and give advice on how patients can be active members of their health care team and get questions answered.
