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In this module, we’re going to take a broad look at your health care organization and help you think about how you and your team contribute to its long-term success. We’ll also explore the ways you impact culture and relationships through your daily interactions with others. 

In this module, we’re going to explore ways that you can work to influence the behavior of those on your team. We’ll share best practices for communicating expectations, giving and receiving feedback, and recognizing others.

In this module, we’re going to dig into some things that are hard for many of us: Communication, conflict, and difficult conversations. We’ll look at what it means to be a collaborative communicator and share tips for becoming a better listener, keeping conflict constructive, and having difficult conversations.

In this module, we’re going to dive into the topic of change. We’ll talk about common experiences that people have through the course of change. We’ll talk about specific things you can do as a leader of change to smooth the process and help others through the transition – and help yourself as well.

In this module, we’ll explore what it means to engage your team and share some strategies for strengthening engagement by developing your team’s knowledge and skills, making collaborative decisions, and building a strong team identity.

View a list of key resources curated by the Technical Assistance and Services Center (TASC) for use by state Flex Programs to support incorporation of performance management into program operations, feeding into program improvement and evaluation

These resources focus on quality improvement related to the patient experience.

These resources focus on quality improvement related to patient safety and inpatient care.

This white paper provides a menu of suggested measures for the three dimensions of the Triple Aim.

This resource includes a list of some of the MBQIP and CAH quality reporting and improvement topics on which RQITA is available to present to various audiences upon the request of a state Flex Program.

The National Rural Health Resource Center (The Center) has launched the 2025 update to its Population Health Toolkit, which is designed to assist State Offices of Rural Health, state Medicare Rural Hospital Flexibility (Flex) Programs and individual health care organizations as they seek to better understand, manage and improve population health in their communities and states.

See this profile to learn about the SHIP and Flex Program in Nebraska.

See this profile to learn about the SHIP and Flex Program in New Hampshire.

See this profile to learn about the SHIP and Flex Program in North Carolina.

See this profile to learn about the SHIP and Flex Program in Montana.

See this profile to learn about the SHIP and Flex Program in Missouri.

See this profile to learn about the SHIP and Flex Program in West Virginia.