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Learn new ways to ask questions to get the information you want. Identify ways to create comfortable experience for the patient during leader rounds. Learn ways to use the information to effectively coach staff.

This guide is designed to target opportunities within the Flex Program to improve the scope of work requirements for subcontracted consultants. It will assist state programs in building greater accountability with their subcontractors to deliver more meaningful information to improve program deliverables, reporting, and demonstrating measurable program outcomes.

Understand the core components and functionality of the chargemaster. Summarize how best practice hospitals use the chargemaster to increase reimbursement, lower denials and improve cash flow. Incorporate a culture of chargemaster accountability and ownership. Comprehend 2020 Final Rule impact on chargemaster codes and availability including 2021 prescribed changes.

Increase understanding of a hospital's revenue cycle from the beginning to the end. Gain practical insight on revenue cycle leading practices such as denials management, revenue integrity, and clinical documentation improvement.

Guadalupe County Hospital surpasses their six-month SRHT goals.

This policy brief reports the newly developed taxonomy of rural places based on relevant
population and health-resource characteristics.

Monroe County Hospital completed a Quality of Care and Transition of Care SHRT Project in 2016. Read about their progress on this project.

Resources to support abstracting, submitting, and confirming data submission to the Centers for Medicare and Medicaid Services (CMS) QualityNet Warehouse, including the CMS Abstraction and Reporting Tool (CART) and reporting specifications manuals. 

Flex Program Fundamentals: An Introduction to the Medicare Rural Hospital Flexibility Program is designed to be used by both new and current Flex Program staff: as an orientation manual and as a guide to helpful resources.

Access Flex Program funding guidance, templates, webinar recordings, the Flex Program Structure Document, and other associated materials for the current funding cycle.

Customer engagement is an important outcome of an overall learning and performance excellence strategy. Use these resources to learn more about identifying population health partners.

Resources related to Population Health: Outcomes and Impact Resources

Program evaluation relies on data and analysis. Data management is essential to the success of your population's health efforts.

Resources Related to Population Health: Understanding Value-Based Models

Resources related to Population Health: Quality, Operations, and Processes Resources

The Flex Program Forum is for content related to the Medicare Rural Hospital Flexibility (Flex) Program and rural health care.

In this module, we’re going to take a broad look at your health care organization and help you think about how you and your team contribute to its long-term success. We’ll also explore the ways you impact culture and relationships through your daily interactions with others. 

In this module, we’re going to explore ways that you can work to influence the behavior of those on your team. We’ll share best practices for communicating expectations, giving and receiving feedback, and recognizing others.

In this module, we’re going to dig into some things that are hard for many of us: Communication, conflict, and difficult conversations. We’ll look at what it means to be a collaborative communicator and share tips for becoming a better listener, keeping conflict constructive, and having difficult conversations.