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See this profile to learn about the SHIP and Flex Program in West Virginia.

Customer engagement is an important outcome of an overall learning and performance excellence strategy. Use these resources to learn more about identifying population health partners.

See this profile to learn about the SHIP and Flex Program in South Carolina.

See this profile to learn about the SHIP and Flex Program in California.

Gain insights on mental and behavioral health initiatives for critical access hospitals, and learn what other Flex Programs are doing to address mental and behavioral health.

See this profile to learn about the SHIP and Flex Program in Montana.

Resources Related to Population Health: Understanding Value-Based Models

See this profile to learn about the SHIP and Flex Program in Maine.

John Packham, the associate dean of the Office of Statewide Initiatives and associate professor in the Department of Internal Medicine at the University of Nevada, Reno School of Medicine, has been awarded the 2025 Calico Quality Leadership Award at the annual Flex Program Reverse Site Visit held in Washington, D.C. on July 15-17.

Illini Community Hospital has implemented a care coordination program that consolidates management of populations into one seamless system, producing efficiencies that drive improved health outcomes and reduce overall health care spending.

Define artificial intelligence and its relevance to health care. Discuss the application of it and machine learning to rural health care. Explain how to support Flex Programs in creating an awareness of artificial intelligence for their CAHs and RHCs.

Lincoln County Medical Center (LCMC), located in Ruidoso, New Mexico, was one of only four CAHs that earned national recognition for demonstrating innovative care coordination initiatives to improve population health.

See this profile to learn about the SHIP and Flex Program in Massachusetts.

Identify promising practices other state Flex programs have implemented in their states. Recognize activities state Flex programs can support to ensure critical access hospitals (CAHs) in their state are prepared for the transition to value-based payment models. Develop next steps needed to implement programs and services related to building capacity towards population health.

See this profile to learn about the SHIP and Flex Program in Indiana.

See this profile to learn about the SHIP and Flex Program in Minnesota.

See this profile to learn about the SHIP and Flex Program in Iowa.

See this profile to learn about the SHIP and Flex Program in Arkansas.

See this profile to learn about the SHIP and Flex Program in Florida.

See this profile to learn about the SHIP and Flex Program in Virginia.