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Video

Managing Performance

In this module, we’re going to explore ways that you can work to influence the behavior of those on your team. We’ll share best practices for communicating expectations, giving and receiving feedback, and recognizing others.
Video

Communication, Conflict, and Difficult Conversations

In this module, we’re going to dig into some things that are hard for many of us: Communication, conflict, and difficult conversations. We’ll look at what it means to be a collaborative communicator and share tips for becoming a better listener, keeping conflict constructive, and having difficult conversations.
Video

Leading Change

In this module, we’re going to dive into the topic of change. We’ll talk about common experiences that people have through the course of change. We’ll talk about specific things you can do as a leader of change to smooth the process and help others through the transition – and help yourself as well.
Video

Engaging Your Team

In this module, we’ll explore what it means to engage your team and share some strategies for strengthening engagement by developing your team’s knowledge and skills, making collaborative decisions, and building a strong team identity.
Document

MBQIP Measures Under Consideration

This resource summarizes 10 measures FORHP is considering adopting for use in MBQIP. State Flex Coordinators, subcontractors, hospital quality staff, and other interested parties are encouraged to provide input. Comments are due by 5:00 p.m. EST on Tuesday, February 28, 2023. Feedback must be submitted via the electronic form provided.

FY 2023 Flex Program Non-Competing Continuation Guidance Webinar

The purpose of this webinar was to provide guidance on the FY 2023 Flex Program NCC Progress Report due May 5, 2023. This event was supported by the Federal Office of Rural Health Policy (FORHP).

FORHP Project Officer & TASC Office Hours

These open office hours are an opportunity for state Flex Program staff to ask TASC and FORHP questions about the upcoming submission of the Non-Competing Continuation Progress Report that will be available in EHB on March 2, 2023.

FORHP Project Officer & TASC Office Hours

These open office hours are an opportunity for state Flex Program staff to ask TASC and FORHP questions about the upcoming submission of the Non-Competing Continuation Progress Report that will be available in EHB on March 2, 2023.

FORHP Project Officer & TASC Office Hours

These open office hours are an opportunity for state Flex Program staff to ask TASC and FORHP questions about the upcoming submission of the Non-Competing Continuation Progress Report that will be available in EHB on March 2, 2023.

FORHP Project Officer & TASC Office Hours

These open office hours are an opportunity for state Flex Program staff to ask TASC and FORHP questions about the upcoming submission of the Non-Competing Continuation Progress Report that will be available in EHB on March 2, 2023.

Population Health

Recognize the ROI of population health. Recall different scenarios from the Population Health Toolkit and how to use them. Discuss the purpose and benefits of the Population Health Readiness Assessment to CAHs and other safety net providers.
Report

Patient and Family Engagement in Critical Access Hospitals: A Flex Program Story

This resource highlights how the Kansas state Flex Program, in contract with the Kansas Hospital Education and Research Foundation (KHERF), developed a program to support critical access hospitals (CAHs) in implementing aspects of Patient and Family Engagement (PFE).
Report

Study of HCAHPS Best Practices in High Performing CAHs

These documents share improvement strategies and effective best practices for each component of the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) collected from high-performing critical access hospitals (CAH) across the US.
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Flex Developing Leadership and Workforce Learning Collaborative

This learning collaborative series will feature in-depth discussions and practice opportunities related to workforce development and leadership for State Flex Programs. The aim of the learning collaborative is to enhance your state Flex Program’s ability to recognize, develop and implement leadership fundamentals.

Flex-Supported Rural Health Clinic Quality Initiatives

Please join us for the next MBQIP Virtual Knowledge Group on Thursday, April 27, 2023, from 2:00 p.m. – 3:30 p.m. CT when we will hear about Flex-supported rural health clinic quality initiatives and explore opportunities for cross-state collaboration to support quality.
Document

Flex Eligibility Criteria for MBQIP Participation and Waiver Templates

View the criteria to be eligible to participate in Flex-related activities for Fiscal Year 2020. Learn exceptions and answers to frequently asked questions and access the 2019 MBQIP sample waiver template.
Document

MBQIP MOU and Consent Forms

A MOU is required in order for any CAH to participate in MBQIP. Access current and past MBQIP MOU and consent forms as well as descriptions of when to use them.
Toolkit

CMS QualityNet Reporting Resources

Resources to support abstracting, submitting, and confirming data submission to the Centers for Medicare and Medicaid Services (CMS) QualityNet Warehouse, including the CMS Abstraction and Reporting Tool (CART) and reporting specifications manuals. 
Guide

Flex Program Fundamentals

Flex Program Fundamentals: An Introduction to the Medicare Rural Hospital Flexibility Program is designed to be used by both new and current Flex Program staff: as an orientation manual and as a guide to helpful resources.
Template

Flex Program Logic Models

The Flex Program Area Logic Models are intended to provide guidance on the major Flex program areas of Quality Improvement, Financial & Operational Improvement, Population Health Improvement, and Rural Emergency Medical Services Improvement. These logic models are intended to help design activities and potential evaluation measures within each program area.