Resources

This webinar focused on quality improvement from the ambulance service perspective.

This webinar playback focuses on the Sustainable Rural EMS: Navigating Change guide. This guide can assist rural communities in navigating a change from unsustainable volunteer EMS and ambulance service models to those that are sustainable.

Understand the importance of care coordination and the foundational elements of an effective program as your hospital or clinic moves forward into Value-Based Payments.

In this video, one rural ambulance service shares the value realized in reporting and using data to improve organizational culture. They share their enhanced ability to identify improvement opportunities that move the needle on health outcomes for their patients, such as Community Paramedicine and an antibiotic protocol for sepsis.

Learn how one county in Iowa, with three independent ambulance services, completed a multi-year process to address their broken EMS system using Flex Program funding.

View resources related to the Rural Community Ambulance Agency Transformation Readiness core competency Leadership.

View resources related to the Rural Community Ambulance Agency Transformation Readiness core competency Strategic Planning.

View resources related to the Rural Community Ambulance Agency Transformation Readiness core competency Patients, Partners, and the Community.

View resources related to the Rural Community Ambulance Agency Transformation Readiness core competency Data, Collection, Management, and Analysis.

View resources related to the Rural Community Ambulance Agency Transformation Readiness core competency EMS Operations and Processes.

View resources related to the Rural Community Ambulance Agency Transformation Readiness core competency Workforce.

View resources related to the Rural Community Ambulance Agency Transformation Readiness core competency EMS Outcomes and Impact.

Leaders play a central role in setting values and directions. Use these resources to help develop leadership and planning for your organization.

In this module, we’re going to take a broad look at your health care organization and help you think about how you and your team contribute to its long-term success. We’ll also explore the ways you impact culture and relationships through your daily interactions with others. 

In this module, we’re going to explore ways that you can work to influence the behavior of those on your team. We’ll share best practices for communicating expectations, giving and receiving feedback, and recognizing others.

In this module, we’re going to dig into some things that are hard for many of us: Communication, conflict, and difficult conversations. We’ll look at what it means to be a collaborative communicator and share tips for becoming a better listener, keeping conflict constructive, and having difficult conversations.

In this module, we’re going to dive into the topic of change. We’ll talk about common experiences that people have through the course of change. We’ll talk about specific things you can do as a leader of change to smooth the process and help others through the transition – and help yourself as well.

In this module, we’ll explore what it means to engage your team and share some strategies for strengthening engagement by developing your team’s knowledge and skills, making collaborative decisions, and building a strong team identity.