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Customer engagement is an important outcome of an overall learning and performance excellence strategy. Use these resources to learn more about identifying population health partners.
See this profile to learn about the SHIP and Flex Program in West Virginia.
It is important for state Flex Programs to understand the community needs of CAH and RHC service areas to develop or leverage program activities in support of health system development, community engagement, and population health improvement.
See this profile to learn about the SHIP and Flex Program in South Carolina.
The National Rural Health Resource Center (The Center) has named Thomas Schumacher, a health care executive with extensive experience building sustainable hospital programs that prioritize patient outcomes, community well-being and workforce engagement, as the director of the Rural Hospital Stabilization Program, a new federal initiative designed to help rural hospitals improve their financial stability by enhancing or expanding health care services.
Findings from the 2016 Summit has been developed to assist rural hospital leaders in engaging rural health providers in the transition to value-based purchasing and population health.
See this profile to learn about the SHIP and Flex Program in California.
This is the first podcast in our six-part podcast leadership series, Managing from the Middle: Leading Through Change, designed for mid-level management (MLM). Learn best practices for leading through the transition to value and population health!
Gain insights on mental and behavioral health initiatives for critical access hospitals, and learn what other Flex Programs are doing to address mental and behavioral health.
The Behavioral Health Toolkit contains messaging focused on stopping mental health stigma and starting the conversation, as well as highlighting the new 9-8-8 national hotline.
See this profile to learn about the SHIP and Flex Program in Montana.
This collection of resources, developed for rural health care organizations, their community partners and others launching or managing coalitions or other partnerships, offers tools and strategies to encourage teamwork, enhance coordination among local organizations and support and strengthen community-based approaches to improving rural health.
Program Manager
See this profile to learn about the SHIP and Flex Program in Maine.
The purpose of the Summit was to identify strategies for rural provider engagement in transitioning to value-based reimbursement systems. A report with the findings of the Summit has been developed to assist rural hospital leaders in engaging rural health providers in the transition to value-based purchasing and population health. This report is designed to help rural hospitals leaders and providers during the transition.
Center Staff

Molly Carmack

Program Coordinator II
Illini Community Hospital has implemented a care coordination program that consolidates management of populations into one seamless system, producing efficiencies that drive improved health outcomes and reduce overall health care spending.