Request for Implementation Technical Assistance (ITA) Services

Welcome to the DRCHSD Program Request for ITA Services!

Q: What is Implementation Technical Assistance (ITA)?

A: Implementation Technical Assistance (ITA) services are all the great individualized assessments, trainings and other follow-up supporting projects that are sponsored through the DRCHSD Program. This is what The Center staff always refers to as the hospitals’/clinics’ “Wish List.” ITA services must align with DRCHSD Program purpose and goals to:

  • Improve financial position and increase operational efficiencies
  • Implement quality improvements that support an evidenced-based culture for improved health outcomes
  • Address workforce recruitment and retention needs
  • Increase use of telemedicine to fill service gaps and access to care
  • Ensure access to and availability of Emergency Medical Services (EMS)
  • Integrate social services to address socio-economic challenges
  • Enhance coordination of care and develop a community care coordination plan
  • Strengthen the local health care delivery system to position for population health

ITA services must directly support the selected hospitals’/clinics’ action plans for the following Program sponsored activities:

  • Financial Operational Assessment and Quality Improvement (FOA/QI) Projects
  • Revenue Cycle Management and Physician Practice Management (RCM/PPM) Process Improvement Projects
  • Community Care Coordination (CCC) and Community Engagement
  • Telehealth and Virtual Care Services
  • Workforce and Leadership Development

Implementation Technical Assistance (ITA) Purpose and Approval

  • ITA projects are sponsored in Year 2 and possibly in Year 3 of the DRCHSD Program’s three-year participation cycle
  • ITA projects are considered on a case-by-case basis to support key action items and is dependent upon actual funding level
  • Approved ITA projects are designed to assist leaders/providers with implementing best practice recommendations, value-based care strategies, and evidence-based care models referenced in reports and prioritized in action plans
  • CEO and/or executive team leaders should submit requests directly to the DRCHSD Program for consideration and not to consultants
  • Executive leadership works with Center staff to develop appropriate ITA projects

ITA Planning and Development

Once approved, leaders will work with The Center to complete the following steps to initiate projects:

  • Hold a preplanning call
  • Develop scope of work and timeline for the project
  • Develop workplan, schedule dates and submit data requests, if any
  • Leaders must complete the first three steps to ensure the project will be sponsored
  • Work with The Center and Consultant to finalize the project and develop an action plan
  • Track and monitor project following completion and report impact of service to The Center

If the organization is unable to fulfill project requirements within specified work plan timelines, ITA services may be withdrawn at the discretion of the Program Director.

Submission of Implementation Technical Assistance (ITA) Project

Prior to submitting a request, please review to ensure alignment with action plan items. List each item separately with a clear explanation of the request/need. Please allow 7 to 10 business days for a response.

Submit an Implementation Technical Assistance (ITA) Request

This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of a financial assistance award totaling $10,000,000 with 100% funded by HRSA/HHS and $0 amount and 0% funded by non-government sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement by HRSA/HHS, or the U.S. Government.