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This webinar focused on quality improvement from the ambulance service perspective.

Working with the Medicare Rural Hospital Flexibility (Flex) Program may look different for every state, but there are several competencies that strong Flex Programs have in common. The Core Competencies for Flex Program Excellence include discussions of why these competencies have been identified, what proficiencies exist within each competency, and share a core competency self-assessment to identify your program’s strengths and opportunities. Each section of the guide also includes tools and resources to help support your program.

Assess the core competencies of a rural ambulance agency to provide broader service and greater value patient care and access in rural America. This self-assessment and the associated resources will assist rural ambulance agency leaders to succeed in moving from volume to value in their agency’s culture and operations.

This Flex Virtual Knowledge Group (VKG) webinar is focused on integrating strategic planning processes into Flex Programs.

This guide is designed to target opportunities within the Flex Program to improve the scope of work requirements for subcontracted consultants. It will assist state programs in building greater accountability with their subcontractors to deliver more meaningful information to improve program deliverables, reporting, and demonstrating measurable program outcomes.

By attending this TASC 90 webinar, participants learned how to be able to explain what NEMSIS is and what data is available, discovered how Flex Programs can access and use NEMSIS data, how to recognize the process the data goes through from entry to availability on the NEMSIS website, and how to understand how NEMSQA works with NEMSIS.

The purpose of this event was to inform Flex Grantees about new rurally relevant EMS quality measures that resulted from a Flex-funded EMS supplement project.

This Medicare Rural Hospital Flexibility (Flex) Performance Management and Evaluation Guide aims to support Flex Program Coordinators towards incorporating performance management into program operations, leading towards program improvement and evaluation.

A step-by-step guide for state a Flex Program to prepare for and conduct a CAH site visit.

View a list of key resources curated by the Technical Assistance and Services Center (TASC) for use by state Flex Programs to support incorporation of performance management into program operations, feeding into program improvement and evaluation

This MBQIP Virtual Knowledge Group webinar from the RQITA Resource Center shared information and resources about MBQIP 2025 and the Hybrid Hospital-Wide Readmissions measure with state Flex Program personnel and their subcontractors.

The guide for state Flex Programs contains relevant and practical recommendations and tools to strengthen staff engagement and retention through the Staff Sustainability Cycle described within, which consists of recruiting, onboarding, learning and development, strengthening workforce engagement and retention, and succession planning.

Access Flex Program funding guidance, templates, webinar recordings, the Flex Program Structure Document, and other associated materials for the current funding cycle.

The Summit was held to provide leaders with templates that improve organizational planning, strengthen actionable steps and operationalize key strategies to effectively transition to value.

This toolkit includes a survey of available resources from various governmental and non-profit organizations. It includes checklists and tools that are appropriate for all audiences, hospitals or clinics, including those in a rural setting.

Flex Program Fundamentals: An Introduction to the Medicare Rural Hospital Flexibility Program is designed to be used by both new and current Flex Program staff: as an orientation manual and as a guide to helpful resources.

These resources focus on quality improvement related to patient safety and inpatient care.

These resources focus on quality improvement for care transitions.

These resources provide information about how to submit Medicare Beneficiary Quality Improvement Project (MBQIP) data and how to interpret data reports in order to inform quality improvement efforts.

This list includes quality improvement resources that can be used across a variety of project topic areas.