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The guide for state Flex Programs contains relevant and practical recommendations and tools to strengthen staff engagement and retention through the Staff Sustainability Cycle described within, which consists of recruiting, onboarding, learning and development, engagement and retention, and succession planning.
Center Staff

Rachel Endo, MPH

Program Specialist
Abbeville Area Medical Center has been a leader in the state of South Carolina for Hospital Compare and Hospital Consumer Assessment of Healthcare Providers (HCAHPS).
Browse the FAQ regarding RHPTP's application, eligibility, selection, and technical assistance.
After only six months of their SRHT QI Project implementation, DMH is reporting successes including the start of a chronic care management program, creation of a patient satisfaction committee and an innovative approach to leadership rounds.
View resources related to the Rural Community Ambulance Agency Transformation Readiness core competency EMS Operations and Processes.
Human Resources Manager
MDMC shares successes and lessons learned from an RHPI FOA in preparing for a new payment and care delivery model and discusses next steps for participation in a shared savings plan and/or ACO.
In this webinar playback, discover the financial importance of providing Chronic Obstructive Pulmonary Disease (COPD)/Pulmonary Rehab care and examine the reimbursement aspects of COPD-related care.
This webinar playback covers findings discovered in the February 2021 Rural Community Paramedicine Summit.
Review the results of the Flex Fiscal Year (FY) 2019 PIMS data collection. Understand the requirements for the Flex FY 2020 PIMS data collection, the Flex FY 2020 End of Year Report submission, and the Flex FY 2020 Annual Federal Financial Report.
This second module will help CAH boards understand their role in creating and communicating the vision. Learn the importance of systems thinking and how to incorporate the vision into planning, decisions, and interactions.

MWMH share ways they utilized recommendations from their SRHT FOA to impact outcomes including swing bed, 340B, emergency department operations and primary care in a very big way.
CMMC’s CEO discusses ways they used the SRHT FOA to create a sense of urgency with their board and staff to make necessary changes.
Following this webinar, participants were be able to: List sources of EMS data and recognize common obstacles related to accessing EMS data. Recall how baselines are established. Discuss how outputs and outcomes are different, and give examples of how to measure project outcomes.
Hansford County Hospital District collaborated with Northwest Central Texas EMS Resources, Inc. to create a program that arms registered nurses with the knowledge and training of an emergency medical technician with a class titled RN to Basic.
Russell County Hospital reports positive outcomes from their SRHT Quality Improvement and Transitions of Care project.
There are many measurable and nonmeasurable benefits to participation in the RHPTP program.
Granite County Medical Center spearheaded the effort to establish a mobile dental clinic where the nearest dentist can be up to 70 miles away. GCMC helped with billing, scheduling, marketing, housekeeping, fundraising, IT support, administrative support, and maintenance.

State Flex Programs need to have an in-depth understanding of the policies and regulations governing the Flex Program, as well as a basic understanding of the policy-making process and other policies and regulations affecting rural providers.