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Following this webinar, participants were be able to: List sources of EMS data and recognize common obstacles related to accessing EMS data. Recall how baselines are established. Discuss how outputs and outcomes are different, and give examples of how to measure project outcomes.

Assess the core competencies of a rural ambulance agency to provide broader service and greater value patient care and access in rural America. This self-assessment and the associated resources will assist rural ambulance agency leaders to succeed in moving from volume to value in their agency’s culture and operations.

This Flex Virtual Knowledge Group (VKG) webinar is focused on integrating strategic planning processes into Flex Programs.

Determining whether your practice is ready to build or join a HIE can be a challenge. This guide provides some basic information for providers to consider while evaluating options for HIE.

Discover staff engagement and wellness best practices for building Flex Program longevity. Identify employee satisfaction opportunities within different organization types (state government, non-profit, and university). Share innovative ways to celebrate Flex program successes.

This guide is designed to target opportunities within the Flex Program to improve the scope of work requirements for subcontracted consultants. It will assist state programs in building greater accountability with their subcontractors to deliver more meaningful information to improve program deliverables, reporting, and demonstrating measurable program outcomes.

Human Resources Manager

Identify contract management best practices and tips they can use for their Flex Program subcontracts or managing the life cycle of their QI project. Recognize how other Flex Coordinators troubleshoot contract management issues to improve office efficiencies and project outcomes.

This page lays out the program expectations and roles of hospitals selected to participate in the Rural Hospital Stabilization Programs.

Describe issues associated with rural EMS providers that can affect their mental wellness. Recognize ways that rural EMS providers can be resilient through unpredictable circumstances. Recall ways for rural ambulance services to cultivate support to foster mental resilience. Explain how Flex Programs could support a resilient rural EMS workforce.

Understand the importance of telehealth implementation for CAHs and discuss best practices and resources for implementation. Comprehend the scope of telehealth implementation with regards to purchasing, staffing, maintenance, reimbursement, and reporting for outpatient services for CAHs.

View resources related to the Rural Community Ambulance Agency Transformation Readiness core competency Workforce.

This webinar playback focuses on the Sustainable Rural EMS: Navigating Change guide. This guide can assist rural communities in navigating a change from unsustainable volunteer EMS and ambulance service models to those that are sustainable.

This document outlines four performance management tools: Balanced Scorecard, Baldrige, Lean and Studer. These tools have been identified as effective methods for managing performance improvement with small rural hospitals.

This report is designed to help rural hospital and clinic leaders meet the transition to value-based payment with financial success by identifying the key financial indicators and strategies. It also highlights success stories and resources.

Understand the importance of care coordination and the foundational elements of an effective program as your hospital or clinic moves forward into Value-Based Payments.

Participate in group sharing and discussion of plans and potential pain points regarding planning and implementation of the quality improvement (QI) project as outlined in your non-competing continuation (NCC). Hear general MBQIP updates.