Frequently Asked Questions (FAQs)

Eligibility and Benefits of Participation

Application Process

Community Care Coordination

Community Champion

DRCHSD Selected Organizations

What are the purpose and goals of DRCHSD Program?

The purpose is to make in-depth health system enhancements to position the organization and community for population health.

The goals are as follows:

  • Improve financial and operational performance
  • Implement quality improvements
  • Address workforce needs
  • Increase use of telemedicine
  • Ensure access to EMS
  • Integrate social services
  • Develop a community care coordination plan
  • Strengthen the local health care delivery system

Who is eligible to apply?

  • Eligible applicants include critical access hospitals (CAH), small rural hospitals, rural health clinics (RHC), and other health care organizations located in the 252 counties and parishes served by the Delta Regional Authority (DRA). For additional details, view Eligibility on our website.
  • All eligible organizations are considered based on their need and congruence with the program services, as well as their commitment to fully participate in all phases of the program over multiple years.

How will my organization benefit from participation in the DRCHSD Program?

  • Comprehensive consultations and coaching with subject matter experts (SME) to support the health care organization in positioning for population health of the future
  • One-on-one assistance in developing a Community Care Coordination (CCC) plan, which is crucial to managing population health in the future
  • A Community Champion is supported to assist leadership in developing the CCC plan
  • Telehealth resources available to support services development to include funding for equipment, hardware, software, training, and/or financial system development
  • Various assessments, feasibility studies and direct hands-on assistance with SME to support the implementation process

For additional details, view Benefits of Participation on our website.

What is the Delta Regional Authority (DRA)?

The Delta Regional Authority (DRA) works to improve regional economic opportunity by helping to create jobs, build communities, and improve the lives of the 10 million people who reside in the 252 counties and parishes of the eight-state Delta region. Read more about DRA.

How do I apply?

Submit an application to the Delta Regional Authority (DRA) or to The National Rural Health Resource Center (The Center) using the online webform. The application process is open and rolling. Applications remain on file and eligible organizations are considered for future openings.

After I apply, what are the next steps?

A review call is scheduled with the organization's Chief Executive Officer (CEO) to obtain additional information and share more information about purpose, goals, and participation expectations.

  • The organization must submit the following Key Performance Indicators (KPIs), and take the Self-Assessment for Transition Planning.
    • Days Cash on Hand
    • Days in Net Accounts Receivable (AR)
    • Days in Gross AR
    • Operating Margin (%)
    • Net Income
    • Net Patient Revenue

Why is Community Care Coordination important?

    • Community care coordination (CCC) is key to addressing the disproportionate health outcomes that adversely impact underserved and vulnerable populations. While health care is essential, the primary drivers of health are the conditions in which people are born, grow, live, work, and age - also known as the social determinants of health (SDOH). Examples include factors such as education, neighborhood, and physical environment, employment, and family and social support. Through community care coordination, health and social service providers can leverage local resources to assist with SDOH and effectively impact an individual's long-term health and well-being; ultimately also improving community health outcomes.
    • One-on-one assistance in developing a CCC plan is crucial to managing population health in the future

What is the purpose of Community Care Coordination (CCC)?

  1. CCC is fundamental to the DRCHSD Program and supports the goal of making in-depth health system enhancements for improved population health. Research shows that successful care coordination can no longer take the traditional route and must involve collaborating with local health and social service providers to improve patient health outcomes.

What is the timeline for the Community Care Coordination (CCC) activities?

Refer to the CCC Activities and Timeline page.

How is the Community Champion (CC) supported through the DRCHSD Program?

  • The Program provides supplemental funding for up to three years to support the health care organization with employing/contracting and managing a Champion.  Funding supports the CC position at approximately 0.6 FTE (24 hours per week) or cover a minimum of 1250 work hours per year for The Program activities.

How long is the program commitment?

The DRCHSD Program requires a three-year commitment. Refer to the Program Activities page for details.

What is the overview of program activities?

Link to overview 3 phase graphic

Who should we contact?

Contact and questions will be triaged to the correct staff member depending on the topic. A full list of the National Rural Health Resource Center (The Center) staff can be viewed here

What is the consultation process?

Link to consultations Gantt charts

What is an Implementation Technical Assistance (ITA) Project?

ITA requests are designed to assist health care organizations with implementing consultant best practice recommendations, value-based care strategies, and evidence-based care models referenced in reports and prioritized in action plans.  ITA services must directly support action plans and be aligned with the programs purpose and goals.  To learn more about ITA Services, refer to the Request for Implementation Technical Assistance (ITA) Services section.

How to submit an Implementation Technical Assistance (ITA) Request?

Requests for follow-up ITA projects can be submitted on The Center's Website 

Which organizations are currently participating in the DRCHSD Program?

To view currently participating organizations, click Participating Hospitals and Clinics.

What is the purpose of Community Champion (CC)?

The purpose of the Community Champion is to act as a liaison between The National Rural Health Resource Center (The Center) and DRCHSD participating organizations to facilitate communication of program activities. Community Champions are responsible for leading Community Care Coordination (CCC) program activities, which include engaging community joint partners, members, and organizations, as defined by leadership. See Community Champion Job Requirments

What types of professional development opportunities are provided to the Community Champions through the DRCHSD Program?

The National Rural Health Resource Center will support the Community Champion with educational training to build their capacity to assist with community care coordination planning.  Focus areas include, but not limited to, facilitating meetings and workshops, presenting health data, creating and implementing action plans, and maximizing stakeholder collaboration. Training modes include learning collaboratives, bootcamps, Summits, networking, and ongoing coaching.  

Are the Community Care Coordination (CCC) Planning events separate from the consultations?

Yes. The consultations such as a financial and operational assessment, quality improvement project, physician practice and revenue cycle management are different than the CCC events and workshops.

I have a 'data request deadline' on my calendar. I'm unclear on what my responsibilities are regarding this.

The health care organization data request deadline is not applicable to the Community Champion's job requirements. Health care organization leadership is responsible for filling out the data request and returning it to the consultant.

We have a day scheduled for interviews. Can you please clarify what my responsibilities are regarding this?

You don’t need to worry about participating in the interviews. There is an interview schedule that was developed by the consultant and sent to the CEO. The health care organization team members and clinical staff have scheduled time slots for this onsite day where they will be interviewed by the consultant.

We have a day scheduled for the 'Report Presentation and Action Planning'. Looking at the agenda, it appears that our CEO and your consultant oversee the session. Is there  anything I need to be doing in preparation?

    Your role is to listen and learn. This is for your own education. It may be helpful to be present to take notes and learn how you can best assist the leadership team in linking the action plan results to community care coordination efforts.

I am required to present on the health outcomes of my community. How should I prepare for this presentation?

   County Health Rankings & Roadmaps, Centers for Disease Control and Prevention (CDC), and U.S. Census Bureau are reliable sources for gathering data to highlight social determinants of health (SDOH) and other measures that should be considered. This information will help set the stage for working with community joint partners towards improving health outcomes.

Who should be included on the Community Care Coordination (CCC) Team from the health care organization? 

  We require the CEO to attend CCC events and workshops. We also recommend the Chief Operating Officer, Director of Nursing, social workers, Quality Director and Marketing Director.

What is the purpose of the Potential Partners Worksheet?

  The Potential Partners Worksheet provides Community Champions a template for identifying community joint partners for the Community Care Coordination (CCC) activities. It highlights community partners that the hospital/clinic may not have worked with in the past.

Once a location has been identified for the event and we have created a list of potential partners, do we send out invitations? Do we go in person and speak to each potential partner individually? If so, is this the Community Champion's (CC) responsibility? 

Yes, to all of the above questions. There isn’t a right answer on how to invite the partners. It’s important to understand the personality of the organization, the person you are outreaching to and determine if an email invitation, call, or in-person invitation is best. It may be a combination of those. In our experience, a call with a follow-up email or letter is effective. The Community Champion is the point person for planning the event/workshop. The Center will assist by providing planning tools and guidance along the way.   

Who oversees planning for the Community Care Coordination events and workshops?

  • Planning the direction of CCC events is led by the health care organization leadership team.
  • The Community Champion will be responsible for logistics, inviting community joint partners and health care organization teams, as well as organizing and presenting information as requested by the National Rural Health Resource Center DRCHSD Staff. Staff from The Center will support the facilitation of events and over time, train the Community Champion to continue the work. 

What exactly takes place at a Community Care Coordination (CCC) planning event or workshop?

The focus of the CCC events and workshops varies by program year and depends on the leadership’s priority needs. General components include facilitations designed to form a connection with community members and joint partners, present on community health outcomes and health care organizations' current and emerging services, conduct consensus-based workshops, and identify action steps and timelines. Note that National Rural Health Resource Center (The Center) staff will provide planning documents in preparation for CCC events (i.e. agenda, logistics checklist) that will detail roles and responsibilities of the Community Champion (CC) and CEO

This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of a financial assistance award totaling $10,000,000 with 100% funded by HRSA/HHS and $0 amount and 0% funded by non-government sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement by HRSA/HHS, or the U.S. Government.