Frequently Asked Questions (FAQs)

Eligibility and Benefits of Participation

Application Process

Community Care Coordination

Community Champion

DRCHSD Selected Organizations

What are the purpose and goals of DRCHSD Program?

The purpose is to make in-depth health system enhancements to position the organization and community for population health.

The goals are as follows:

  • Improve financial and operational performance
  • Implement quality improvements
  • Address workforce needs
  • Increase use of telemedicine
  • Ensure access to EMS
  • Integrate social services
  • Develop a community care coordination plan
  • Strengthen the local health care delivery system

Who is eligible to apply?

  • Eligible applicants include critical access hospitals (CAH), small rural hospitals, rural health clinics (RHC), and other healthcare organizations located in the 252 counties and parishes served by the Delta Regional Authority (DRA). For additional details, view Eligibility on our website.
  • All eligible organizations are considered based on their need and congruence with the program services, as well as their commitment to fully participate in all phases of the program over multiple years.

How will my organization benefit from participation in the DRCHSD Program?

  • Onsite comprehensive consultations and off-site coaching with subject matter experts (SME) to support the hospital in positioning for population health of the future
  • One-on-one assistance in developing a Community Care Coordination (CCC) plan, which is crucial to managing population health in the future
  • A Community Champion is supported to assist leadership in developing the CCC plan
  • Telehealth resources available to support services development to include funding for equipment, hardware, software, training, and/or financial system development
  • Various assessments, feasibility studies and direct hands-on assistance with SME to support the implementation process

For additional details, view Benefits of Participation on our website.

What is the Delta Regional Authority (DRA)?

The Delta Regional Authority (DRA) works to improve regional economic opportunity by helping to create jobs, build communities, and improve the lives of the 10 million people who reside in the 252 counties and parishes of the eight-state Delta region. Read more about DRA.

How do I apply?

Submit a Notice of Intent to Apply to the Delta Regional Authority (DRA) at bhenson@dra.gov or to the National Rural Health Resource Center (The Center) at drchsd-program@ruralcenter.org. The application process is open and rolling. Applications remain on file and eligible organizations are considered for future openings. For addditional details, view Application on our website.

After I apply, what are the next steps?

A review call is scheduled with the organization's Chief Executive Officer (CEO) to obtain additional information and share more information about purpose, goals, and participation expectations.

  • The organization must submit the following Key Performance Indicators (KPIs), and take the Self-Assessment for Transition Planning.
    • Days Cash on Hand
    • Days in Net Accounts Receivable (AR)
    • Days in Gross AR
    • Operating Margin (%)
    • Net Income
    • Net Patient Revenue

What are the benefits of Community Care Coordination?

  • One-on-one assistance in developing a Community Care Coordination (CCC) plan, which is crucial to managing population health in the future.
  • A Community Champion is supported to assist leadership in developing the CCC plan.

What is the purpose of Community Care Coordination (CCC)?

CCC is fundamental to the Delta project and supports the goal of making in-depth health system enhancements for improved population health. Research shows that successful care coordination can no longer take the traditional route and must involve collaborating with local health and social service providers to improve patient health outcomes.

What is the timeline for the Community Care Coordination (CCC) activities?

How long is the program commitment?

The DRCHSD Program requires a three-year commitment. An overview of program activities can be viewed here.

What is the overview of program activities?

Who should we contact?

Contact drchsd-program@ruralcenter.org and questions will be triaged to the correct staff member depending on the topic. A full list of the National Rural Health Resource Center (The Center) staff can be viewed here

What is the onsite consultation process?

Which organizations are currently participating in the DRCHSD Program?

To view currently participating organizations, click Participating Hospitals and Clinics.

How is the Community Champion (CC) supported through the DRCHSD Program?

The National Rural Health Resource Center (The Center) will support the Community Champion with educational training to build his/her skills to perform duties, which may include, but not limited to, monthly learning collaborative webinars, face to face meetings, and ongoing coaching through various modes of communication. In addition, The Center will host a regional Community Champion meeting to provide education to prepare individuals for the Community Champion role. The Community Champion meeting will provide participants with skills development to aid in train-the-trainer tactics and project sustainability. Community Champions may receive training as a health navigator, lay healthcare worker, or health coach. A training boot camp session in phase 2 may be held to support the Community Champions in their new role.

What is the purpose of Community Champion (CC)?

The purpose of the Community Champion is to act as a liaison between The National Rural Health Resource Center (The Center) and DRCHSD participating organizations to facilitate communication of program activities. Community Champions are responsible for leading Community Care Coordination (CCC) program activities, which include engaging community joint partners, members, and organizations, as defined by leadership.

Are the Community Care Coordination (CCC) Planning events separate from the on-site consultations?

Yes. The on-site consultations such as a financial and operational assessment, quality improvement project, physician practice and revenue cycle management are different than the CCC onsite events. The action plans that are received from the onsite consultations will be utilized to support CCC.

I have a 'data request deadline' on my calendar. I'm unclear on what my responsibilities are regarding this.

The hospital data request deadline is not applicable to the Community Champion's job requirements. Hospital and/or clinic leadership is responsible for filling out the data request and returning it to the consultant.

We have a day scheduled for on-site interviews. Can you please clarify what my responsibilities are regarding this?

You don’t need to worry about participating in the interviews. There is an interview schedule that was developed by the consultant and sent to the CEO. The hospital and/or clinic team members and clinical staff have scheduled time slots for this onsite day where they will be interviewed by the consultant.

We have a day scheduled for the 'Onsite Report Presentation and Action Planning'. Looking at the agenda, it appears that our CEO and your consultant oversee the session. Is there  anything I need to be doing in preparation?

    Your role is to listen and learn. This is for your own education. It may be helpful to be onsite to take notes but know that the leadership team will be receiving an action report. The report includes action plans that will be utilized moving forward to support the Community Care Coordination (CCC) planning.

I am required to present on the health outcomes of my community. How should I prepare for this presentation?

   County Health Rankings & Roadmaps, Centers for Disease Control and Prevention (CDC), and Community Commons are reliable sources for gathering data to highlight social determinants of health (SDOH) and other factors that should be considered. This information will help set the stage for working with community joint partners towards improving health outcomes.

Who should be included on the Community Care Coordination (CCC) Team from the hospital and/or clinic? 

  If the organization has an informatics, data analytics or IT person that understands the structure of the Electronic Health Record (EHR) data and can help query and pull reports, they should be included. A quality improvement (QI) and/or Care Management manager is also recommended.

What is the purpose of the Potential Partners Worksheet?

  The Potential Partners Worksheet provides organization for identifying and inviting community joint partners to the Community Care Coordination (CCC) planning event.

Once a location has been identified for the onsite event and we have created a list of potential partners, do we send out invitations? Do we go in person and speak to each potential partner individually? If so, is this the Community Champion's (CC) responsibility? 

Yes, to all of the above questions. There isn’t a right answer on how to invite the partners. It’s important to understand the personality of the organization, the person you are outreaching to and determine if an email invitation, call, or in-person invitation is best. It may be a combination of those. In our experience, a call with a follow-up email or letter is effective. The Community Champion is the point person for planning the event. The Center will assist by providing planning tools and guidance along the way.   

Who oversees planning for the onsite Community Care Coordination events?

The Champion will be responsible for determining logistics, inviting community joint partners and hospital/clinic teams, as well as organizing and presenting information as requested by the National Rural Health Resource Center (The Center). Staff from The Center will facilitate the onsite events.   

What exactly takes place at a Community Care Coordination (CCC) planning event?

The focus of the CCC onsite events vary by program year and depend on leadership’s priority needs. General components of onsite events include facilitations designed to form a connection with community members and joint partners, present on community health outcomes and hospital / clinic current and emerging services, conduct consensus-based workshops, and identify action steps and timelines. Note that National Rural Health Resource Center (The Center) staff will provide planning documents in preparation for CCC events (i.e. agenda, logistics checklist) that will detail roles and responsibilities of the Community Champion (CC) and CEO