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Following this webinar, participants were be able to: List sources of EMS data and recognize common obstacles related to accessing EMS data. Recall how baselines are established. Discuss how outputs and outcomes are different, and give examples of how to measure project outcomes.
This report is designed to help rural hospital and clinic leaders meet the transition to value-based payment with financial success by identifying the key financial indicators and strategies. It also highlights success stories and resources.
View resources related to the Rural Community Ambulance Agency Transformation Readiness core competency Workforce.
Discover staff engagement and wellness best practices for building Flex Program longevity. Identify employee satisfaction opportunities within different organization types (state government, non-profit, and university). Share innovative ways to celebrate Flex program successes.
This page lays out the program expectations and roles of hospitals selected to participate in the Rural Hospital Stabilization Programs.
This manual was developed for use by staff and boards of small rural hospitals and clinics as well as state Flex Programs. The content is designed to be as non-technical as possible and provide answers to frequently asked questions regarding CAH, small rural hospital and RHC finance and financial performance.
Identify contract management best practices and tips they can use for their Flex Program subcontracts or managing the life cycle of their QI project. Recognize how other Flex Coordinators troubleshoot contract management issues to improve office efficiencies and project outcomes.
Center Staff

Haleigh Ball, MPH

Program Coordinator I
Understand the importance of telehealth implementation for CAHs and discuss best practices and resources for implementation. Comprehend the scope of telehealth implementation with regards to purchasing, staffing, maintenance, reimbursement, and reporting for outpatient services for CAHs.
Describe issues associated with rural EMS providers that can affect their mental wellness. Recognize ways that rural EMS providers can be resilient through unpredictable circumstances. Recall ways for rural ambulance services to cultivate support to foster mental resilience. Explain how Flex Programs could support a resilient rural EMS workforce.
Human Resources Manager
State Flex Programs need to have an in-depth understanding of the policies and regulations governing the Flex Program, as well as a basic understanding of the policy-making process and other policies and regulations affecting rural providers.
This webinar playback focuses on the Sustainable Rural EMS: Navigating Change guide. This guide can assist rural communities in navigating a change from unsustainable volunteer EMS and ambulance service models to those that are sustainable.
The Critical Access Hospital Financial Sustainability Guide guide is intended for use by state Medicare Rural Hospital Flexibility (Flex) Program personnel, leaders of critical access hospitals (CAHs), and other individuals and/or teams that provide guidance and assistance to these providers in managing their long-term financial stability.
This Medicare Rural Hospital Flexibility (Flex) Performance Management and Evaluation Guide aims to support Flex Program Coordinators towards incorporating performance management into program operations, leading towards program improvement and evaluation.
Are you providing the best value to your organization? What expectations do C-Suite leaders have of you? Are there new experiences or training you need to maximize potential for the organization and you personally?
Participate in group sharing and discussion of plans and potential pain points regarding planning and implementation of the quality improvement (QI) project as outlined in your non-competing continuation (NCC). Hear general MBQIP updates.
Participate in group sharing of ideas regarding the Quality Improvement project for this year’s Flex NCC. Hear updates regarding CMS Hospital Star Ratings and electronic clinical quality measures (eCQMs). Hear general MBQIP updates.