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These resources focus on quality improvement for outpatient hospital services, primarily those provided in the emergency department (ED).

Lincoln County Medical Center (LCMC) in Ruidoso, New Mexico is owned by Albuquerque-based Presbyterian Healthcare Services and has served the Ruidoso and Lincoln County communities since 1950.

The process of bringing a new employee into the organization.

These podcasts compliment the one-hour webinar playback and slides. Use the first two podcasts to help educate frontline staff in meetings and trainings. The third podcast is a coaching model that leadership can use to close the loop of accountability.

SHIP Allowable Investments support activities by small rural hospitals in meeting value-based care goals for their respective organizations through purchases in hardware, software, and related training.

Madison County Memorial Hospital (MCMH) in Madison, FL is a 25-bed, not-for-profit CAH that completed a financial operational assessment and reported positive outcomes.

See this profile to learn about the SHIP and Flex Program in Nevada.

Senior leadership at Presentation Medical Center is guided by the principle that progress is most effectively accomplished by starting with a strong and engaged leadership team. This is evident in the outcomes of their SRHT project.

These resources focus on quality improvement related to the patient experience.

These resources focus on quality improvement for care transitions.

In this module, we’re going to explore ways that you can work to influence the behavior of those on your team. We’ll share best practices for communicating expectations, giving and receiving feedback, and recognizing others.

This list includes quality improvement resources that can be used across a variety of project topic areas.

In this module, we’ll explore what it means to engage your team and share some strategies for strengthening engagement by developing your team’s knowledge and skills, making collaborative decisions, and building a strong team identity.

In this module, we’re going to dig into some things that are hard for many of us: Communication, conflict, and difficult conversations. We’ll look at what it means to be a collaborative communicator and share tips for becoming a better listener, keeping conflict constructive, and having difficult conversations.

Small Rural Hospital Improvement Program allowable investments include activities that assist small rural hospitals with their value and quality improvement efforts and adaptation to changing payment systems through investments in hardware, software, and related training.

View a five-part webinar series that provides staff development on revenue cycle best practices to support performance improvements with front and back end revenue cycle processes as demonstrated by increased cash collection, improved charge capture, and a reduction in denials.

MCB reduced readmission rates after participating in a SRHT transition of care project. They attribute much of their success to the creation of care transitions nurse position.

JMC shares outcomes and next steps about their RHPI case management project.

Assess the core competencies of a rural ambulance agency to provide broader service and greater value patient care and access in rural America. This self-assessment and the associated resources will