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Union General Hospital was recognized for the development of innovative programs, It's a Girl Thing and Together We Can Be Bully Free, geared toward awareness of adolescent behaviors and how to change them.
Lincoln County Medical Center (LCMC) in Ruidoso, New Mexico is owned by Albuquerque-based Presbyterian Healthcare Services and has served the Ruidoso and Lincoln County communities since 1950.
These resources focus on quality improvement for outpatient hospital services, primarily those provided in the emergency department (ED).
These podcasts compliment the one-hour webinar playback and slides. Use the first two podcasts to help educate frontline staff in meetings and trainings. The third podcast is a coaching model that leadership can use to close the loop of accountability.
In this module, we’re going to dive into the topic of change. We’ll talk about common experiences that people have through the course of change. We’ll talk about specific things you can do as a leader of change to smooth the process and help others through the transition – and help yourself as well.
Toolkit

Onboarding

The process of bringing a new employee into the organization.
SHIP Allowable Investments support activities by small rural hospitals in meeting value-based care goals for their respective organizations through purchases in hardware, software, and related training.
These resources focus on quality improvement related to the patient experience.
See this profile to learn about the SHIP and Flex Program in Nevada.
Madison County Memorial Hospital (MCMH) in Madison, FL is a 25-bed, not-for-profit CAH that completed a financial operational assessment and reported positive outcomes.
Senior leadership at Presentation Medical Center is guided by the principle that progress is most effectively accomplished by starting with a strong and engaged leadership team. This is evident in the outcomes of their SRHT project.
These resources focus on quality improvement for care transitions.
In this module, we’re going to explore ways that you can work to influence the behavior of those on your team. We’ll share best practices for communicating expectations, giving and receiving feedback, and recognizing others.
This list includes quality improvement resources that can be used across a variety of project topic areas.
In this module, we’ll explore what it means to engage your team and share some strategies for strengthening engagement by developing your team’s knowledge and skills, making collaborative decisions, and building a strong team identity.
Small Rural Hospital Improvement Program allowable investments include activities that assist small rural hospitals with their value and quality improvement efforts and adaptation to changing payment systems through investments in hardware, software, and related training.
In this module, we’re going to dig into some things that are hard for many of us: Communication, conflict, and difficult conversations. We’ll look at what it means to be a collaborative communicator and share tips for becoming a better listener, keeping conflict constructive, and having difficult conversations.
View a five-part webinar series that provides staff development on revenue cycle best practices to support performance improvements with front and back end revenue cycle processes as demonstrated by increased cash collection, improved charge capture, and a reduction in denials.
The Cancer Screening and Prevention Toolkit features messaging that emphasizes cancer prevention and awareness, highlighting the powerful motivation of living not just for oneself, but for others.