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Customer engagement is an important outcome of an overall learning and performance excellence strategy. Use these resources to learn more about identifying population health partners.

Use this series of leadership tools to enable rural health care leadership teams to examine and clarify roles for achieving performance excellence during the transition to value-based health care. They are geared specifically toward administrative teams, board members and physician leaders.

Resources Related to Population Health: Understanding Value-Based Models

This webinar supported by the Federal Office of Rural Health Policy (FORHP) and coordinated by TASC, focused on the Flex Fiscal Year (FY) 2023 wrap-up, kicking off FY 2024, as well as the CAH quality assessment.

This report is designed to help rural EMS leaders and health care providers during the transition to value-based payment, providing ideas for collaboration and potential strategies to better prepare and integrate into the new value-based environment.

Two new educational videos now available from the National Rural Health Resource Center highlight the prevalence of chronic obstructive pulmonary disease (COPD) in the country’s rural communities and the steps that critical access hospitals and other small rural hospitals can take to improve access to much-needed pulmonary rehabilitation services.

Updated April 2022, this guide provides CAH and RHC executive and management teams with concepts and guidance in developing a sliding fee scale discount program. Gain an understanding of how they relate to Internal Revenue Code Section 501(r) compliance and participation in the National Health Service Corps

The Pulmonary Rehabilitation Campaign — with messages tied to the themes of “From Winded to Wonderful,” “Breathing is Easy. Until it’s Not.” and “Breathe Relief Into Your Life” — is designed to educate health care consumers and providers about services that can be easily accessed locally.

This TASC 90 Webinar focused on financial resources for state Flex Programs.

Leaders play a central role in setting values and directions. Use these resources to help develop leadership and planning for your organization.

This webinar focused on quality improvement from the ambulance service perspective.

This Flex Virtual Knowledge Group (VKG) webinar is focused on integrating strategic planning processes into Flex Programs.

This guide is designed to target opportunities within the Flex Program to improve the scope of work requirements for subcontracted consultants. It will assist state programs in building greater accountability with their subcontractors to deliver more meaningful information to improve program deliverables, reporting, and demonstrating measurable program outcomes.

By attending this TASC 90 webinar, participants learned how to be able to explain what NEMSIS is and what data is available, discovered how Flex Programs can access and use NEMSIS data, how to recognize the process the data goes through from entry to availability on the NEMSIS website, and how to understand how NEMSQA works with NEMSIS.

The purpose of this event was to inform Flex Grantees about new rurally relevant EMS quality measures that resulted from a Flex-funded EMS supplement project.

This Medicare Rural Hospital Flexibility (Flex) Performance Management and Evaluation Guide aims to support Flex Program Coordinators towards incorporating performance management into program operations, leading towards program improvement and evaluation.

A step-by-step guide for state a Flex Program to prepare for and conduct a CAH site visit.

View a list of key resources curated by the Technical Assistance and Services Center (TASC) for use by state Flex Programs to support incorporation of performance management into program operations, feeding into program improvement and evaluation

This MBQIP Virtual Knowledge Group webinar from the RQITA Resource Center shared information and resources about MBQIP 2025 and the Hybrid Hospital-Wide Readmissions measure with state Flex Program personnel and their subcontractors.

The guide for state Flex Programs contains relevant and practical recommendations and tools to strengthen staff engagement and retention through the Staff Sustainability Cycle described within, which consists of recruiting, onboarding, learning and development, strengthening workforce engagement and retention, and succession planning.