Learn how chronic care management (CCM) can benefit patients and practice in hospitals, CAHs, RHCs and FQHCs. Access the CCM Fact Sheet from CMS.
Resources
The Center's searchable Resource Library features articles, reports, webinars, podcasts, toolkits, and other materials developed by trusted industry leaders to guide and support rural health stakeholders.

Resource Type
Toolkits
Topics
Programs
269 results found
Developed specifically for rural organizations, this assessment is designed to provide a preliminary review of critical factors for organizations looking to develop, expand or enhance care coordination efforts.
View a list of resources related to electronic clinical quality measure (eCQM) reporting that is intended to aid CAHs seeking to meet the reporting requirements for the Promoting Interoperability Program, formerly the Medicare EHR Incentive Program. This list will be regularly updated to reflect new resources as they become available.
Template
Flex Program Logic Models
The Flex Program Area Logic Models are intended to provide guidance on the major Flex program areas of Quality Improvement, Financial & Operational Improvement, Population Health Improvement, and Rural Emergency Medical Services Improvement. These logic models are intended to help design activities and potential evaluation measures within each program area.
This video provides board of directors, leaders, and physicians a basis to understand what a corporate compliance program is and why the seven elements are important to include in a hospital’s corporate compliance program.
This video discusses the board of directors’ role in financial stewardship for an organization. You’ll learn about key financial issues board of directors’ face and hear some best practices and tips on how you can improve financial stewardship in your organization.
This video defines and describes health equity and how it can be addressed within rural communities. Boards and senior leaders will gain a better understanding of the unique strengths and challenges rural communities experience in addressing health equity, the social influencers of health, and discover ways hospitals can advance health equity, including what tools, resources, and systems might be employed and engaged.
This video discusses the importance of board engagement in the physician-driven activities within its organization and provides practical approaches and methods for engagement with management (and physicians). Board members and senior leaders will gain a better understanding of How physicians can drive strategy, How to govern the risk associated with physician contracts, and The importance of ‘leaning-in’ on the numbers related to provider arrangements.
Evaluation reporting to program stakeholders should be included in Flex Program activities. Reporting supports overall program transparency and development, stakeholder buy-in, engagement, and accountability.
State Flex Programs remain vital because of the web of relationships developed and maintained within communities, providers, networks, states, regions, and nationally. It is imperative that state Flex Programs have the skills, capacity, and commitment to build and sustain partnerships, new and old, to support rural providers and rural stakeholders.
State Flex Programs need to have an in-depth understanding of the policies and regulations governing the Flex Program, as well as a basic understanding of the policy-making process and other policies and regulations affecting rural providers.
State Flex Programs must understand QI principles, resources, and trends to support CAHs in advancing QI.
The Flex Program and CAH designation was established and remains in place because of the financial vulnerability of small rural hospitals. CAH financial and operational improvement is one of the required program areas of the Flex Program.
State Flex Programs can help CAHs transition into value-based systems, population health models, and future opportunities through education, network support, facilitation of new partnerships, and technical assistance.
It is important for state Flex Programs to understand the community needs of CAH and RHC service areas to develop or leverage program activities in support of health system development, community engagement, and population health improvement.
This page contains funding guidance and related resources and materials related to Flex Fiscal Year 2021 Non-Competing Continuation (NCC): September 1, 2021 - August 31, 2022, the fourth year of the five-year funding cycle (FYs 2019-2023).
Toolkit
Coordinator Tools
This page comprises the best practice resources, webinars, and learning collaboratives for SHIP Coordinators.
The Centers for Medicare & Medicaid Services (CMS) has released a toolkit highlighting innovative strategies that Medicare accountable care organizations (ACOs) use to coordinate and manage care for their diverse beneficiary populations.
The purpose of this guide is to provide information about Chronic Obstructive Pulmonary Disease (COPD) and clarity around best practices of care management for those with COPD in rural communities.
Learn transition strategies from the 2017 Rural Hospital Value-based Strategic Summit with strategy map and balanced scorecard templates.